Privacy Policy

1. Who We Are

Nomad IPTV is the data controller for all personal information you provide. If you have any questions about your data or this policy, please reach out to us at: Contact@nomadiptv.net or via WhatsApp: +44 7883 412700.

2. Information We Collect

• Account Information: Full name, email address, phone number (WhatsApp).
• Payment Information: All payments are processed securely via Stripe or PayPal – we do not store credit card or bank details on our servers.
• Technical Information: IP address, device model, operating system, browser type, and regional settings.
• Usage Analytics: Login timestamps, stream quality logs, and playback performance data to improve our service.

3. How We Use Your Information

• To activate and manage your IPTV subscription instantly.
• To provide responsive 24/7 customer support via live chat, WhatsApp, and email.
• To process payments, issue invoices, and send order confirmations.
• To monitor server performance, prevent fraud, and ensure service stability.
• To send important service updates, maintenance notifications, and promotional offers (you may opt out at any time).

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases: Contractual necessity (to deliver our service), Legitimate interests (to improve and secure our platform), and Consent (for marketing communications).

5. Cookies & Tracking

Nomad IPTV uses only essential cookies required for authentication, shopping cart functionality, and secure checkout. We do not use third-party tracking cookies, advertising cookies, or analytics cookies that violate your privacy. You can manage your cookie preferences in your browser settings at any time.

6. Third-Party Data Sharing

We never sell, rent, or trade your personal data. Limited data is shared only with trusted partners that enable our service:

• Stripe & PayPal: For secure payment processing (data is encrypted and GDPR-compliant).
• Email Service Provider: To send transactional and support emails.
• Hosting & CDN Providers: To deliver content securely and efficiently.

All third-party processors are contractually bound to protect your data and process it only under our instructions.

7. Data Retention Policy

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Active Subscriptions: Account data is retained throughout your subscription period.
• Inactive Accounts: Data is securely deleted within 12 months after subscription ends.
• Financial Records: Payment records are retained for 6 years to comply with tax and accounting regulations.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Object: Object to processing for marketing or legitimate interests.
• Right to Portability: Request a transfer of your data to another provider.

To exercise any of these rights, contact us at Contact@nomadiptv.net. We will respond within 30 days as required by law.

9. Data Security Measures

We implement industry-standard security protocols to safeguard your data:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
• Secure Servers: Our infrastructure is hosted on trusted UK/EU data centers with strict access controls.
• Encrypted Credentials: Passwords and sensitive data are hashed and salted using modern algorithms.
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities.

10. Children's Privacy

Nomad IPTV is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

11. International Data Transfers

While we primarily operate within the UK and EU, some data may be processed in countries with data protection standards equivalent to those in the UK. We ensure all transfers are protected by appropriate safeguards, such as Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

13. How to Contact Us