Refund Policy

1. Free Trial – Experience Before You Commit

We offer a free trial to all new customers so you can experience the full Nomad IPTV service before making any financial commitment. During your trial, you get complete access to our entire library of 28,000+ live channels, 230,000+ movies and series, and premium sports coverage.

2. 14-Day Money-Back Guarantee

We are confident you will love Nomad IPTV. However, if you are not completely satisfied with your paid subscription, you may request a full refund within 14 days of your purchase date.

This guarantee covers all subscription plans – monthly, quarterly, semi-annual, and annual. We believe in our service and want you to feel secure in your decision.

3. When Refunds Are Issued

Refunds are processed in the following scenarios:

• Service dissatisfaction: If the service does not meet your expectations within the first 14 days
• Technical incompatibility: If the service does not work on your device after troubleshooting
• Duplicate payment: If you are accidentally charged twice for the same subscription
• Account issues: If we are unable to activate your subscription within 24 hours of purchase

4. When Refunds Are Not Issued

To maintain fair pricing for all customers, refunds are not available in the following situations:

• After 14 days: Requests made after the 14-day guarantee period
• Change of mind: If you simply decide you no longer want the service after the trial period
• Internet issues: Slow or unstable internet connection on your end (we recommend 25 Mbps for 4K streaming)
• Device compatibility: We encourage you to test with our free trial first
• Third-party app configuration: We provide full setup support via WhatsApp
• VPN-related issues: If your VPN blocks streaming, we can assist with proper configuration
• Individual channel outages: We maintain multiple backup streams for all major channels
• Payment disputes: Chargebacks filed without contacting us first will result in account termination

5. Technical Support – We Fix, Not Refund

If you encounter any technical issues – buffering, freezing, channels not loading, or app crashes – our 24/7 technical support team is here to help. We offer:

• Instant server switching for optimal performance
• Free setup assistance via WhatsApp and live chat
• Alternative app recommendations tailored to your device
• Full EPG updates and channel refresh
• Step-by-step troubleshooting for any issue

Over 99% of reported issues are resolved within 30 minutes and are typically related to local internet or device settings. We're committed to getting you back to streaming without interruption.

6. How to Request a Refund

To request a refund, simply contact our support team:

Email: Contact@nomadiptv.net
WhatsApp: +44 7883 412700 (24/7)
Live Chat: Available on our website

Please include your order number, email address, and a brief reason for your request. Refunds are typically processed within 48 hours.

7. Subscription Renewals

Nomad IPTV subscriptions are one-time payments – we do not use auto-renewal or recurring billing. You will never be charged without your explicit consent. When your plan expires, you must manually purchase a new subscription to continue enjoying the service.

8. Chargeback Policy

We encourage you to contact us directly before initiating any chargeback or PayPal dispute. Our support team can resolve most issues immediately. Filing a chargeback without contacting us first will result in:

• Immediate account suspension
• Permanent blacklisting of your IP and payment details
• Forfeiture of your refund eligibility

We are a legitimate, transparent business and always prioritise customer satisfaction.

9. Fair Use Policy

Our 14-day money-back guarantee is designed for genuine customers who want to test our service. We reserve the right to refuse refunds to customers who repeatedly purchase and cancel subscriptions (more than 2 times per year) or abuse the refund policy.